FAQ's

FAQ’S

Here at Great Health and Wellness, we strive to ensure that our clients have the smoothest possible experience! Below, please find a list of Frequently Asked Questions so that you can become better acquainted with our business and procedures.

 

Q? When should I make my Reservations?

We recommend you reserve appointments prior to your arrival to our facility, as demand for services is high. One of our reservation agents can book your reservation. We accept all major credit cards and traveler’s checks. A credit card number is required to guarantee your appointment. By scheduling your appointment, you are indicating your acceptance of Cancellation Policy. For the relaxation and serenity of all our clients, infants and children under the age of 3 may not accompany adults.

 

Q? Do you accept Personal Checks?

Of course. We accept cash and personal checks for any products or services. Should a check be returned to us by the bank for any reason, we will pass on to you the $30 service fee. A valid Driver’s License is required.

 

Q? What is your Cancellation Policy?

Great Health and Wellness requires a 24 hour cancellation so we can fill your reserved time.

 

Q? What time should I Arrive for my Appointment?

For your enhanced comfort and relaxation, we suggest you arrive at least 15 minutes before your scheduled treatment. In the event you arrive late for your appointment, please be advised that your treatment will end on time, so that the next guest is not delayed.

 

Q? Can I order Gift Cards in person?

Yes. We are delighted to assist you in selecting the perfect, personalized gift. Gift cards may be purchased in any dollar amount for treatments, services, or products. Gift cards are elegantly presented and can be ordered by in-hous or by phone. Be advised that gift cards are non‐refundable and cannot be replaced if lost or stolen.

 

Q? What should I do with my Cell Phone?

The facility is an oasis of peace and quiet. Please turn off all cell phones and pagers within the facility to enhance everyone’s experience.

 

Q? What should I do with my Valuables?

We recommend leaving your valuables at home. Great Health and Wellness cannot be responsible for lost or stolen property.

 

Q? What do I need to bring?

Please bring any medical documents, recent blood work, logs of diet, sleep, and exercise habits.  Anything that may be useful for your consultation.

 

Q? Can I make arrangements for a standing appointment?

Absolutely! We will do our best to accommodate any requests for standing appointments, working with you to most conveniently schedule your request for regular, recurring appointments weekly, bi-weekly or monthly.

 

Q?Communicating with The Doctor

At Great Health and Wellness we specialize in customized treatments that are based on each individual client needs. All aspects of our services can be customized, so please let your therapist know if you feel any discomfort or would like special attention on a particular area. Also, feel free to ask questions. The best experience always comes from honest, open communication with your therapist.

 

Q? Age Restrictions

Great Health and Wellness offers consultation services for clients aged 18 and above.

 

Q? Great Health and Wellness Hours

By appointment only.

 

Q? Pricing Policy

Prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of services. Please confirm the price for your treatment with our reservationists when booking your appointment.

 

Q? Management Discretion

Great Health and Wellness reserves the right to deny any services or stop services during treatment at the discretion of management.

 

Q? What Should I Wear to my appointment?

At Great Health and Wellness, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing loose fitting, comfortable clothes or just wearing what you feel the most relaxed in.

 

Q? Should I Eat/Drink Before Coming to the Appointment?

Yes you may eat or drink, if fasting labs are needed they can be obtained at another time.

 

Q? What If I Need to Change My Appointment or Cancel?

If you need to make changes for existing guests, please call us for arrangements at least 72 hours prior to the date of your appointment. We cannot guarantee that we will be able to accommodate last minute changes to existing appointments due to room availability, so please notify us as far in advance as possible to help ensure that each of your guests can receive the services they would like.

 

Q? What if I want to reserve services for multiple people?

If you would like to book more than one person, it may be easier to do so by calling the facility and speaking to one of our concierges to ensure that you are scheduled correctly.

Please call us at 713-621-7722 and we will be happy to get you scheduled.

 

Q? What if the specific service time that I want is not available?

If no times are available on the date you selected, you can check availability for other days and/or times by starting your search again. If you are having trouble booking your appointment(s) you can always call us at  713-621-7722 and we will try to accommodate you as best we can.

 

Q? What happens if I do not show up for my appointment?

We require 24 hours notice for cancellations of treatments.  If you do not show up for your appointment, your credit card will be charged for the full amount for all missed appointments or late cancellations.  Please see our full cancellation policy.